— Your boss speaks ______ of you.

— No pains, no gains. I often work ______ into the night.

A. highly; deep　 B. high; deeply　 　 C. high; deep　 D. highly; deeply

 

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科目：高中英語 來源： 題型：閱讀理解

As the economy begins to recover, salary increases should do the same.

    In the past few years, employers have raised workers’ salaries by about 4 percent per year--except for 2009, when the figure dropped to a historically low 2.1 percent, according to a survey of World at Word. About one-third of companies froze raises altogether.

   For 2010, World at Work’s survey projects an average salary increase budget of 2.7 percent, a figure that shows the situation has improved but the job market is still weak. Between 10 percent and 15 percent of companies said they would freeze raises--far fewer than in 2009, but still more than in most years.

  How can you get a raise? Avalos and others offer the following tips:

* Do your job well. This means producing high-quality work, of course, but also keeping the big picture in mind.

“It really comes down to positioning yourself as a high performer, somebody who is aware of business goals and helps the company meet their goals as an organization”, Avalos said

* Be visible. When times are tough, some workers think. “I’m going to hunker down and hope that nobody notices me, because I don’t want to be on a layoff list,” said Richard Phillips, owner of Advantage Career Solutions. This is a mistake, because you’re unlikely to get a raise if no one knows what you have accomplished. “If anything, what you want to do is be more visible.”

 * Make your boss’s life easier. This means everything from having a good attitude to taking on extra tasks. If you don’t know how you can help your boss, ask.

* Ask for a raise. Talk to your boss and present your case: Here’s what I’ve done, here’s how it fits with the company’s goals, and here is why I think it’s worth a salary increase. In some cases, even if your company has an official raise freeze, you can get a raise if you make good case.

  If the answer is no -- or if you’re not ready to ask directly -- Phillips suggests asking, “What would you like to see from me that would put me in line for a raise?”

A question like this can improve your standing. “Just asking the question says to the boss, ‘I’m thinking about where I fit in here, what I can do,” Phillips said, “That in and of itself has value.”

The passage is mostly from a\an________.

A. novel                                                   B. science fiction       

C. magazine                                              D. biography

Employers have raised workers’ salaries by about _______percent in 2007.

A. 4                      B. 2.1                   C. 2.7               D. 10

If you want to get a raise, the most important thing you should keep in your mind is to ______.

A. have your job done well                        B. be visible everywhere as possible as you can

C. ask your boss for a raise directly           D. change your job

All the statements are true except________.

A. the situation has improved but the job market is still weak

B. salary increases should recover as the economy does

C. producing high-quality work will surely help you get a raise

D. that in and off an employee makes no difference

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科目：高中英語 來源： 題型：閱讀理解

Most people nowadays are persistently seeking for opportunities that will assist them in reaching their goals. Marketing yourself is when there is a demand for you and your services that will help you achieve your goals.

Marketing yourself means you are simply “selling” yourself! The common problem in marketing yourself is that most people think that it is nasty to do this.They think that marketing concerns only to a business. Of course, this is absolutely not true. People who want to attain the success they desire must promote themselves.

In every attempt you make, just think that marketing yourself is a very useful tool. The better you market yourself, the more opportunities you will have. Marketing yourself does not really mean telling every person how beautiful and wonderful you are. It simply means telling your prospective employer that you exist, that you have the possibility of generating much greater income than your prospective employer makes. Or maybe you have the chance of doing something better. There are actually several different ways of marketing yourself.But there are only two primary approaches that you implement(實(shí)施)．The first is you find ways to reach out to others and the second is to construct ways in order for the people to find you and make connection with you.

In order for you to reach out and touch the lives of others, you have to be a good person and a good employee.In that way your good reputation will follow naturally. Have a brief and concise(簡明) message that you can share with others.When you market yourself, you tell people who you are and what you can do for others.Plan well and practice your message.

In constructing ways for the people to notice and make connection with you, you must be open to them. Bear in mind that communication is a great opportunity to make an impact especially when you market yourself. You also communicate by what you are wearing.Know the appropriate dress code and have plenty of time to decide what you will wear. Just remember to make a great first impression!

1．According to the passage, in general people tend to think marketing yourself________.

A．is a very useful tool

B．will make you have more opportunities

C．is nasty and concerns only to a business

D．is natural

2．All of the following are true about the marketing yourself EXCEPT________.

A．if you can marketing yourself better, you will have more opportunities

B．if you want to succeed, you must learn how to market yourself

C．marketing yourself simply means making your boss know you can make more money than him

D．marketing yourself really means telling others you are beautiful and wonderful

3．In order to market yourself well, you can do these things EXCEPT________.

A．praise yourself greatly 　　　

B．wear appropriately

C．have a brief and clear message 　

D．be open to others

4．It can be concluded from the passage that________.

A．there are only two ways of marketing yourself

B．communication plays an important part in marketing yourself

C．you needn’t spent plenty of time to decide what you will wear

D．marketing yourself simply means telling your employer you must earn much greater than him


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科目：高中英語 來源：2012-2013學(xué)年江蘇省高三第二次限時作業(yè)英語試卷（解析版） 題型：填空題

閱讀下面短文，根據(jù)所讀內(nèi)容在表格中的空白處填入恰當(dāng)?shù)膯卧~。

注意：每個空格只填一個單詞。

Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．

First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．

Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．

Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．

In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．

In a word, always remember that if the customers remain happy, you'll be in business．

Title

How to1.       customer service

Meaning

The way companies behave towards their customers．

Importance

The quality of service determines whether companies can2.         

their customers．For example, bad service can result in3.   customers．

4.       

☆Take your customers seriously because they are your boss and the source of your income．

☆Recognize the needs of the customers．

◇Ask the customers the right kind of questions and offer 5.        

to their problems．

◇Understand customers'6.        from a particular situation, their body language, tone of voice and words．

◇Never7.        that you know the customer's needs．

☆Make customers feel they are important and treat them as individuals by using their first name and praising them8.        .

☆Other small skills:

◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"．

◇Don't9.        , the customer when he is speaking angrily．

◇Calm the customer down by making an10.          after he finishes speaking．

 

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科目：高中英語 來源：廣東普寧一中2010屆高三第一學(xué)期限時訓(xùn)練測試題二（英語） 題型：閱讀理解

　　More than four out of five people admit to telling little white lies at least once a day and the preferred way of “being economical with the truth” is to use technology such as cell phones, texts and e-mails, a survey last Thursday said.

　　The research by UK pollsters 72 Point found that “techno-treachery(高科技說謊)” was wide-spread with nearly 75 percent of people saying gadgets made it easier to fib(撒小謊).

　　Just over half of respondents(被調(diào)查者) said using gadgets made them feel less guilty when telling a lie than doing it face to face.

　　The workplace was a favorite location for fibbing with 67 percent of the 1,487 respondents admitting they had lied at work.

　　The top lie was pretending to be ill (43 percent) followed by saying work had been completed when it hadn’t (23 percent). Worryingly for bosses 18 percent said they lied to hide a big mistake.

　　But, employers were not the only ones on the receiving end of dishonest statements. Just over 40 percent of the respondents said they had lied to their families or partners.

　　Key topics to lie about were: buying new clothes or the cost of them (37 percent), how good someone looked in something (35 percent), how much they had eaten (35 percent) and drunk (31 percent) and how much they weighed (32 percent).

1. The underlined phrase “being economical with the truth” probably means ________.

A. telling lies           B. making apologies      C. feeling guilty     D.admitting mistakes

2. It can be inferred from the passage that ___________.

A. employers sometimes lie to their employees, too

B. 75% of people have ever lied to someone

C. without gadgets, people may feel more pressure when telling white lies

D. more people lie to their family than to their bosses

3. Which of the following is NOT TRUE according to the passage?

A. Cell phones make people more likely to lie.

B. Some people might lie to their bosses when they are not doing their work well.

C. 40% of employers admit that they have lied to their families or partners.

D. Nearly 1,500 people were questioned in the survey.

4. According to the passage, in which of the following situations are you most likely to lie?

A. You are going to spend the night at your friend’s, which your parents won’t allow.

B. Your friend is wearing a new dress and asks you how you find it.

C. You are a little too fat, and you’re trying to tell your friend how heavy you are.

D. You want to ask your boss for a sick leave, although you are not ill.

5. The main idea of the passage is that __________.

A. people are getting more likely to lie

B. gadgets are seen as the best way to tell white lies

C. most people tell white lies at the workplace

D. 18% of people lie to their bosses

 

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