I do a lot of management training each year for the Circle K Company. Among the   1   we discuss in our classes is the   2   of quality employees(雇員).

What has caused you to stay   3   enough to become a manager?I asked.  After a while a new manager took the   4   and said slowly, it was a baseball glove.

Cynthia said she used to   5   a Circle K clerk job as an interim(臨時的) one while she looked for something   6  . On her second day behind the counter, she received a(an)   7  from her nine-year-old son, Jessie. He   8   a baseball glove for the little League. She   9  that as a single mother, money was   10   , and her first check would have to go for paying   11  .

When Cynthia arrived for work the next morning, Partircia, the store manager asked her to come to her small office and handed her a box. I overheard you   12   to your son yesterday, she said, and I know that it is   13   to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills   14   you can buy gloves. You know we can’t   15   good people like you as   16   as we would like to; but we do   17   and I want you to know how   18   you are to us.

The thoughtfulness, empathy(同情) and love of the store manager show vividly that people   19   more how much a(n)   20   cares than how much he pays.

1. A. topics           B. problems          C. difficulties          D. lessons

2. A. employing       B. praising            C. keeping            D. improving

3. A. soon           B. long               C. strong                D. calm

4. A. position          B. decision            C. question           D. advice

5. A. take                B. change                  C. lose               D. consider

6. A. lighter             B. easier               C. better             D. higher

7. A. letter            B. call                  C. answer                  D. email

8. A. bought          B. kept               C. needed                  D. offered

9. A. complained       B. explained          C. understood         D. admitted

10. A. short          B. enough             C. spare               D. tight

11. A. food           B. education          C. clothes                D. bills

12. A. talking          B. crying            C. arguing              D. scolding

13. A. easy             B. hard                 C. simple              D. nice

14. A. after           B. until                 C. when               D. before

15. A. value          B. remain            C. pay              D. fire

16. A. much          B. many               C. pleasant            D. possible

17. A. regret         B. agree              C. worry                D. care

18. A. excellent       B. important          C. thankful           D. thoughtful

19. A. remember       B. refuse              C. thank               D. realize

20. A. mother         B. clerk                 C. official             D. manager

 

答案:A;C;B;C;A;C;B;C;B;D;D;A;B;D;C;A;D;B;A;D
提示:

1 課上談?wù)摰脑掝}

2 保證員工的質(zhì)量

3 再一個公司呆的時間足夠長才能成為經(jīng)理。

4 聯(lián)系上文,應(yīng)該是question

5 take job獲得一份工作。

6 剛開始的工作并不好,故找一個好點的

7 接到一個電話

8 需要一個棒球手套。

9 解釋說

10 單身母親財政一定很緊張

11 付帳單。

12 談到,提及

13 對孩子解釋一些問題很難

14 付帳單要緊,故選before

15 支付

16 錢的多少用much表示

17 我們很在意

18 你對我們來說多么的重要。

19 根據(jù)文意應(yīng)選remember

20 經(jīng)理的關(guān)懷。

 


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A.regret

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A.remember

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C.thank

D.realize

 

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A.mother

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Jessie's Glove

I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention (保持)of quality employees -- a real challenge to managers when you consider the pay scale (薪水標(biāo)準(zhǔn))in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."

Cynthia told the group that she    24    took a Circle K clerk job as an interim (過渡時期)position   25      she looked for something   26     .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that    27     a single mother, money was very    28    , and her first check would    29    go for paying   30    . Perhaps she could buy his baseball glove with her second or third check..

When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office. Cynthia    32    if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. "I overheard you talking to your son   33    ," she said, "and I know that it is hard to   34     things to kids. This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills    36    you can buy gloves. You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38  ."

The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

21.A.Of

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23.A.loudly

24.A.originally

25..A.during

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27.A.to

28.A.small

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31.A.worked

32.A.imagined

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35.A.important

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37.A.can

38.A.him

39.A.love

40.A.has

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C. after

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C. useful

C. stick to

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C. looked

C. realized

C. today

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C. when

C. have

C. us

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D. about

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D. angrily

D. recently

D. until

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D. as

D. tight

D. attend to

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D. doubted

D. just now

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