Dear Mr Price,

I have eaten in your restaurant many times and have always been happy with the food and service.What happened last Saturday evening made me disappointed.

　　It was my son's birthday so we booked a no-smoking table at your restaurant for 7:30 p.m.We arrived on time but were given a table in the smoking section.I asked to move but was told that there were no other tables.A lot of people were smoking so it was uncomfortable.

Our first waitress,Janet,was polite and helpful.She gave us free drinks for waiting not long.Our food also came quickly and looked fresh and nice.When my wife had eaten most of her meal,she found a dead cockroach (蟑螂) in the vegetables,she was shocked and waned to leave.At first,the waitress told us it was a piece of garlic(大蒜).When we told her that garlic did not have legs,she apologized and took the food away.

　　We asked for the bill,expecting not to pay for my wife's meal.Nobody came.After 15 minutes,I asked to see the manager.The head waiter told us that you were on holiday.I complained again about the horrible cockroach. He told me Janet had finished working.He didn't believe my story and gave me bill for three meals.I argued with him but was forced to pay.

The waitress,Janet,was always friendly,but I would like an apology from your impolite head waiter and a full refund for our meals which cost $68.Until then,I will not eat at your restaurant or recommend it to anyone.

You can contact me at 7423254 or through E-mail if you want more information.

　　Thank you very much for your attention.

Yours sincerely

1.Mr Yuan ______ before last Saturday.

A.had no complaints with the restaurant

B.was disappointed with the restaurant

C.had to wait for his table

D.rarely ate the restaurant

2.Mr Yuan's family ______.

A.were late so they had to sit in the smoking section.

B.got to the restaurant at 8:00 p.m.

C.had to wait for 30 minutes before they were given a table

D.were happy with their table

3.The head waiter didn't believe Mr Yuan because ______.

A.the waitress didn't tell him what had happened.?

B.he had heard that the cockroach was garlic

C.he didn't want to give Mr Yuan a refund

D.the manager was on holiday

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