Question

When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.

Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.

1.A. live up to B. keep up with C. look up to D. catch up with

2.A. know B. produce C. ask D. make

3.A. Instead B. Moreover C. Otherwise D. However

4.A. In conclusion B. In general C. In fact D. In reality

5.A. favor B. need C. benefit D. advantage

6.A. of B. for C. in D. to

7.A. possible B. important C. acceptable D. likely

8.A. politely B. rudely C. strictly D. comfortably

9.A. tell B. describe C. modify D. present

10.A. forgive B. fail C. work D. succeed

11.A. better than B. more than C. rather than D. other than

12.A. worry B. complaint C. curiosity D. suggestions

13.A. ordered B. devoted C. adapted D. desired

14.A. further B. more C. farther D. additionally

15.A. ready B. suitable C. good D. responsible

Answer 1

1.A

2.B

3.D

4.B

5.A

6.C

7.C

8.A

9.B

10.D

11.C

12.B

13.D

14.A

15.D

【解析】

試題分析：本文主要講述了當一個消費者發(fā)現(xiàn)自己購買的商品是假冒偽劣，或者不符合生產(chǎn)廠家宣傳的時候，消費者可能會直接去商店利用有用的紀錄和保證等相關的信息，保護權益。但是在很多情形下，這種行為并不一定會有結果。

1. A“達到，符合”B“保持，跟上”C“向上看”D“追上”，由 When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims意思是：當一個消費者發(fā)現(xiàn)他買的商品是假冒偽劣或者在某些方面不符合廠家的宣傳。故選A。

2. A“知道，了解”B“生產(chǎn)”C“詢問”D“生產(chǎn)，制造”，由In most cases, this action will results.意思是：在很多情況下，這種行動會有結果。Produce results 有結果。故選B。

3. A“而不是”B“而且，再之”C“在其他方面，否則”D“然而”，由 , if it does not, there are various means the consumer may use to gain satisfaction. 意思是：然而，如果它沒有結果，這里有各種各種方法，消費者可以使用去獲得滿足。故選D。

4. A“總而言之”B“一般而言，大體上”C“事實上，實際上”D“在現(xiàn)實中”，由 , the “higher up” his or her complaint, the faster he or she can expect it to be settled.意思是：一般而言，他的抱怨（�。┰礁�，他便可以更快的期待（問題）被解決。故選B。

5. A“支持”B“需要”C“利益，幫助”D“優(yōu)勢，有利條件”，由In such a case, it is usually settled in the consumer's , supposing he or she has a just claim.意思是：在這種情形下，問題通常是站在消費者利益一方被解決，假設他僅僅有一個要求。故選A。

6. A“關于，屬于…的，由…構成”B“為了，傾向于，當作”C“在…里面”D“向，朝著”，由Consumers should complain person whenever possible,意思是：消費者應該在任何可能的時候，親自抱怨。In person 親自，親身。故選C。

7. A“可能的”B“重要的”C“可接受的”D“很可能的”，由but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.意思是：但是如果你不能到購物的商場，（消費者）可以通過打電話或者寫信來抱怨。故選C。

8. A“禮貌地”B“粗魯?shù)亍盋“嚴厲地”D“舒服地，安心地”，由Complaining is usually most effective when it is done but firmly,意思是：當（你）堅定而有禮貌地抱怨時，這通常最有效的。故選A。

9. A“告訴，講述，辨別”B“描寫，形容，描述”C“修改”D“提出，呈現(xiàn)，贈送”，由and especially when the consumer can what is wrong with the item in question.意思是：特別是當消費者可以描述人們討論的商品不正確的地方。故選B。

10. A“原諒，饒恕”B“失敗，使失望”C“使工作，操作，經(jīng)營”D“成功，繼承”，由If this cannot be done, the consumer will best by presenting specific information as to what is wrong,意思是：如果（抱怨）沒有成功，消費者通過呈現(xiàn)什么是錯誤的確切的信息，最容易成功。故選D。

11. A“比…更好”B“不只是，超過，很”C“而不是，與其…倒不如…”D“不同，除了，絕不是”，由If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements.意思是：如果（抱怨）沒有成功，消費者通過呈現(xiàn)什么是錯誤的確切的信息，最容易成功，與其做一般的大體的聲明。故選C。

12. A“煩擾，憂慮，擔心”B“抱怨，控訴，委屈”C“好奇心，其人，其特性”D“建議，暗示，聯(lián)想”，由If so, the consumer should do this, stating the as politely and firmly as possible.意思是：如果是這樣（消費者向生產(chǎn)廠家寫信），消費者應該這樣做，盡可能禮貌和堅定地聲明抱怨。故選B。

13. A“命令，訂購，整理”B“把…奉獻（給）；把…專用（于）”C“改編，改寫，適應”D“渴望，要求”，由If a polite complaint does not achieve the result,意思是：如果一次有禮貌的抱怨沒有實現(xiàn)想要的結果。故選D。

14. A“更進一步，更遠地，而且”B“更多，此外，更加”C“更遠地，較遠地”D“此外”，由If a polite complaint does not achieve the result, the consumer can go to a step 44 .意思是：如果一次有禮貌的抱怨沒有實現(xiàn)想要的結果，消費者將會更進一步前進。故選A。

15. A“準備好的，即使的，即將的”B“合適的，適宜的，恰當?shù)摹盋“好的，優(yōu)秀的，有益的”D“負責的”，由She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.意思是：她可以威脅，可以把售貨員告上法庭，或者把售貨員報告給一個私人的或者公共的負責任的組織，來保護消費者的權益。故選D。

考點：考查說明文閱讀