假定你是李華，兩周前你從網(wǎng)上訂購了一套英語書蟲系列讀物（Bookworm Series），昨天才到貨，且包裝破損，數(shù)量不足。請就此向網(wǎng)店客服寫一封電子郵件投訴。要點如下：

1、介紹購物情況；

2、反映存在的問題；

3、提出解決方案。

注意：

1、詞數(shù)120左右；

2、可適當增加細節(jié)，以使行文連貫；

3、電子郵件的開并沒有和結尾已給出，不計入總詞數(shù)。

To whom it may concern,

Looking forward to your reply!

Regards,

Li Hua

To whom it may concern,

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Regards,

Li Hua

【解析】

試題分析：要求撰寫投訴信這屬于應用文寫作。投訴信要求首先自我介紹，然后總體介紹產品情況，提出抱怨或投訴的要點、接著提出自己的要求和建議。注意條理要清晰，邏輯順序和結構要恰當，同時要盡量保持簡潔精干的內容，不拖泥帶水。要注意題中所給的信息，不可偏題，應用文寫作對于文章內容的要求是要達到寫作目的。盡量保持卷面整潔，字體美觀，注意行文的連貫性。結構上：可采取總分模式。使用一些高級句型和詞匯提升作文檔次�！玖咙c分析】正文第一段第一句I’m one of your customers.自我介紹，我是你們的一位顧客。第二句開始介紹購買產品的情況 I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. 我兩周前在您的網(wǎng)站上預定了書蟲系列，昨天才收到。這里是在抱怨書來的太晚。第三句And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.讓我失望的事是，書本包裝很差而且一本書的封面被撕掉了。這里是一個that引導的賓語從句。第四句進一步抱怨： To make matters worse, it is not a complete set, as I found one book missing.更糟的是，這不是一整套，差了一本書。這里是as引導的時間狀語從句。Found是一個中止性動詞從句時態(tài)用一般現(xiàn)在時。正文第二段主要是提出要求和建議。I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. 我很難過受到如此差的服務，我也相信我有權利要求你們處理這個問題。第二句是hope引導的賓語從句，也是在提出自己的要求：I hope that you either return my money or deliver a new set of books to me.我希望你們能退錢或者寄一套新書給我。第三句提出第二個要求：Besides, I’d like to be informed of the process of your dealing with my complaint.此外我希望收到你們著手出去我的投訴的通知。高級句型和結構：not…until直到…才…、much to my disappointment令我大失所望的是、To make matters worse,、情況更糟的是、it is形式主語結構、beside做連詞表示轉折等。本文用了多個從句，行文結構符合投訴信的一般流程，條理清楚，用了不少好的短語，是一篇不錯的范文。

考點：考察應用文寫作。

練習冊系列答案
相關習題

科目：高中英語 來源：2014-2015學年浙江安吉縣上墅私立高級中學高三上第二次月考英語試卷（解析版） 題型：單項填空

Sinking in the cheers of people, David walked off the stage, tears dropping he could stop them．

A．after B．when C．until D．before

查看答案和解析>>

科目：高中英語 來源：2014-2015學年寧夏銀川市高三上第四次月考英語試卷（解析版） 題型：閱讀理解

Can dogs and cats live in perfect harmony in the same home? People who are thinking about adopting a dog as a friend for their cats are worried that they will fight. A recent research has found a new recipe of success. According to the study, if the cat is adopted before the dog, and if they are introduced when still young (less than 6 months for cats, a year for dogs), it is highly probable that the two pets will get along swimmingly. Two-thirds of the homes interviewed reported a positive relationship between their cat and dog.

However, it wasn't all sweetness and light. There was a reported coldness between the cat and dog in 25% of the homes, while aggression and fighting were observed in 10% of the homes. One reason for this is probably that some of their body signals were just opposite. For example, when a cat turns its head away it signals aggression, while a dog doing the same signals submission.

In homes with cats and dogs living peacefully, researchers observed a surprising behavior. They are learning how to talk each other's language. It is a surprise that cats can learn how to talk ‘dog’ and dogs can learn how to talk ‘Cat’.

What's interesting is that both cats and dogs have appeared to develop their intelligence. They can learn how to read each other's body signals, suggesting that the two may have more in common than we previously suspected. Once familiar with each other's presence and body language, cats and dogs can play together, greet each other nose to nose, and enjoy sleeping together on the sofa. They can easily share the same water bowl and in some cases groom (梳理) each other.

The significance of the research on cats and dogs may go beyond pets ─ to people who don't get along, including neighbors, colleagues at work, and even world superpowers. If cats and dogs can learn to get along, surely people have a good chance.

1.Some cats and dogs may fight when ________.

A. they misunderstood each other's signals

B. they look away from each other

C. they are cold to each other

D. they are introduced at an early age

2.What is found surprising about cats and dogs?

A. They eat and sleep each other.

B. They learn to speak each other's language.

C. They observe each other's behaviors.

D. They know something from each other's voices.

3.It is suggested in Paragraph 4 that cats and dogs ________.

A. have common interests

B. have a common body language

C. are less different than was thought

D. are less intelligent than was expected

4.What can we human beings learn from cats and dogs?

A. We should live in peace with animals.

B. We should know more about animals.

C. We should learn to live in harmony.

D. We should learn more body languages.

查看答案和解析>>

科目：高中英語 來源：2014-2015學年廣東清遠高三上學期期末考試英語試卷（解析版） 題型：閱讀理解

Speed-reading is an indispensable skill in the Internet age. We skim over articles, e-mails and tweets to try to grasp key words and the essential meaning of a certain text. Bombarded with information from our electronic devices, it would be impossible to cope（應付）if we read word by word, line by line.

But a new trend calls on people to unplug and enjoy reading slowly, listing benefits beyond intellectual stimulation.

A recent story from The Wall Street Journal reported on a book club in Wellington, New Zealand, where members meet in a cafe and turn off their smart phones. They sink into cozy chairs and read in silence for an hour.

Unlike traditional book clubs, the point of the Slow Reading Club isn’t exchanging ideas about a certain book, but to get away from electronic devices and read in a quiet, relaxed environment. According to the Journal, the Wellington book club is just one example of a movement initiated (發(fā)起) by book lovers who miss the old-fashioned way of reading before the Internet and smart phones.

Slow readers, such as The Atlantic’s Maura Kelly, say a regular reading habit sharpens the mind, improves concentration, reduces stress levels and deepens the ability to empathize.

Some of these benefits have been backed up by science. For example, a study of 300 elderly people published by the journal Neurology last year showed that regular engagement in intellectually strenuous activities like reading slowed the rate of memory loss later in life.

Slow reading means a return to an uninterrupted pattern in a quiet environment free of distractions. “Aim for 30 minutes a day,” advises Kelly from The Atlantic. “You can squeeze in that half hour pretty easily if only during your free moments – whenever you find yourself automatically firing up your laptop to check your favorite site, or scanning Twitter for something to pass the time – you pick up a meaningful work of literature,” Kelly said. “Reach for your e-reader, if you like. Kindles make books like War and Peace less heavy, not less substantive(真實的), and also ensure you’ll never lose your place.”

1.We prefer speed –reading because ____.

A. we rely on e-mails and tweets too much.

B. we are busier than before

C. we have to read faster to get more information

D. we do not enjoy reading any more

2.The aim of setting the Slow Reading Club is to encourage people to _____.

A. share their ideas about a certain book

B. read old-fashioned books

C. read as many books as possible

D. to enjoy slow reading

3.We can learn from the passage that __________.

A. the benefits of regular reading hasn’t been proved

B. for elderly people ,a good reading habit helps slow memory loss

C. speed reading can improve concentration and reduce stress levels

D. more elderly people enjoy slow reading now

4.According to the last paragraph, a kindle is probably ________.

A. a software for downloading e-books

B. a software that helps people read slowly

C. a website for people to exchange books

D. a website for people to share their ideas about a book

5.What can be the best title of the passage？

A. Enjoy Speed-reading B. Enjoy Slow-Reading

C. Enjoy Effective Reading D. Enjoy Online Reading

查看答案和解析>>

科目：高中英語 來源：2014-2015學年寧夏銀川市高三上期末英語試卷（解析版） 題型：其他題

One of the common complaints we hear from the people around us are problems they are facing. Every day and everywhere there are problems. Many times we find it hard to stay happy. When one problem is solved, another one comes up. How to solve them? The answer is that we must equip ourselves to deal with different kinds of worries by learning the three basic steps of problem analysis. The three steps are:

Get the facts

Why is it so important to get the facts? Unless you have the facts, you can’t possibly attempt to solve your problem intelligently. Without the facts, all you can do is wondering around in confusion. It is not an easy job to get facts. When you are worried, your emotions are riding high. 1. .

When trying to get the facts, you can pretend that you are collecting this information not for yourself but for some other person. 2. You can also pretend that you are a lawyer preparing to agree. Try to get all the facts both on your side and the other side of the case. You will generally find the truth lies somewhere in between.

3.

Whenever you are worried, write down the questions that make you worry. And write out all the various steps you could take and then the probable consequences of each step. For example, what am I worrying about? What can I do about it? Here is what I’m going to do about it. After carefully weighing all the facts, you can calmly come to a decision.

Act on that decision.

4. How can you break the worry habit before it breaks you? Crowd worry out of your mind by keeping busy. Plenty of action is one of the best ways to cure worry. 5. If you know a situation is beyond your power, say to yourself: “It is so; it can’t be otherwise.” Don’t permit little things to ruin your happiness. Try to cultivate a mental attitude that will bring you peace and happiness.

A. Analyze the facts.

B. Accept what can’t be avoided.

C. Decide how much anxiety a thing may be worth.

D. This will help you to take a cold and fair view of the evidence.

E. There comes a time when you must decide and never look back.

F. But here are two ideas that can help you see the facts in a clear and objective way.

G. Unless you take your action, all your face-finding and analysis is a sheer waste of energy.

查看答案和解析>>

科目：高中英語 來源：2014-2015學年江西南昌市高三上第四次月考英語試卷（解析版） 題型：閱讀理解

Here's a hotel worth writing something about: a company in Poland plans to build tourist accommodation under the sea. The structure can be dragged to a suitable location and placed on supports on the sea bed. The ‘Water Discus’ will be made up of an underwater disc containing 22 bedrooms with sea views, connected by lift and stairs to a disc above the surface containing other hotel facilities.

Project manager Robert Bursiewicz says: “Nowadays it's possible to build submarines ('潛艇) which go deeper than 500m below the sea surface, so building an underwater hotel is not a problem. ”

In fact, they don't plan to have the hotel very deep. Water acts like a filter (過濾器) for sunlight, and below 15m most colors, apart from blue, are washed out. And we all want to see colorful marine life, don't we?

But this isn't the first hotel to offer underwater views from the bedrooms. The two-bedroom Jules' Undersea Lodge, off the coast of Florida, has been taking in guests 10m beneath the surface since 1986.

The company that operates the hotel also runs a diving course for beginners to help get guests down and into the hotel. It is accessible only through an opening at the bottom.

And you'll find all the usual facilities in the room, according to Teresa McKirma, Jules's chief financial officer. It has a television, air conditioning and Wi-Fi. But for the staff, simple things like cleaning and making beds can be challenging, since the lodge is in sea water.

"It actually takes quite a lot of work to get anything down there," she says. "We have to put everything in waterproof boxes and attach weights to them to counter their buoyancy (浮力). "

The hotel has suitably sized waterproof boxes so that pizzas can be delivered by divers to guests who order them for their evening meal. And after a meal, if you can't sleep because of the excitement of the experience, you don't have to count sheep. You'll fall asleep quicker if you count fish.

1.According to the passage, the new hotel will ______.

A. contain three discs B. come into use soon

C. have a movable structure D. be built 500m beneath the surface

2.Why won't they plan to have the hotel very deep in the water?

A. They have financial problems.

B. They lack advanced technology.

C. They refuse to enjoy colorful life.

D. Most colors are washed out below 15m.

3. According to Teresa McKirma, ______.

A. entertainment is impossible in the hotel

B. the staff's work is difficult to finish

C. it's easy to get things down there

D. the built hotel is badly equipped

4.What can be inferred from the last paragraph?

A. Passengers can't enjoy their meals.

B. Passengers will feel fed up with the views.

C. Passengers have no choice but to count fish.

D. Passengers may get excited about the experience.

查看答案和解析>>

科目：高中英語 來源：2014-2015學年江蘇鹽城時楊中學高三1月調研英語試卷（解析版） 題型：閱讀理解

Conventional wisdom says that hardship can make us old before our time. In fact, a new study suggests that violence not only leaves long-term scars on children?s bodies, but also changes their DNA, causing changes that are equal to seven to ten years of premature aging.

Scientists measured this by studying the ends of children?s chromosomes(染色體), called telomeres, says Idan Shalev, lead author of a study published in Molecular Psychiatry.

Telomeres are special DNA sequences which prevent the DNA in chromosomes from separating. They get shorter each time a cell divides, until a cell cannot divide any more and dies.

Several factors have been found to shorten telomeres, including smoking, radiation and psychological stresses such as being treated badly when young and taking care of a chronically ill person.

In this study, researchers examined whether exposure to violence could make children’s telomeres shorten faster than normal. They interviewed the mothers of 236 children at ages 5, 7 and 10, asking whether the youngsters had been exposed to domestic violence between the mother and her partner; physical maltreatment by an adult; or bullying. Researchers measured the children’s telomeres—in cells obtained by swabbing the insides of their cheeks—at ages 5 and 10.

Telomeres shortened faster in kids exposed to two or more types of violence, says Shalev. Unless that pattern changes, the study suggests, these kids could be expected to develop diseases of aging, such as heart attacks or memory loss, seven to 10 years earlier than their peers.

Shalev says there is hope for these kids. His study found that, in rare cases, telomeres can lengthen. Better nutrition, exercise and stress reduction are three things that may be able to lengthen telomeres, he says.

The study confirms a small ­but­ growing number of studies suggesting that early childhood adversity imprints itself in our chromosomes, says Charles Nelson, a professor of pediatrics and neuroscience at Harvard Medical School.

1.The new study found that ________.

A. hardship can change a child?s aging

B. violence leaves scars on a child?s mind

C. violence can speed up a child?s aging

D. hardship has a long ­term effect on a child?s mind

2.According to the text, telomeres ________.

A. are at the ends of people?s chromosomes

B. can help prevent DNA from separating

C. can make a cell die quickly

D. become shorter before they die

3.Which of the following is TRUE according to the text?

A. Violence can cause quick cell division in children?s body.

B. Researchers measured the children?s telomeres from their legs in the study.

C. Being treated badly will make a child?s telomeres shorten faster.

D. Children who have shorter telomeres may have a heart attack earlier.

4.What is the best title for the text?

A. Violence Aging Children?s DNA

B. Children?s Changing DNA Patterns

C. Violence and Telomeres

D. The Function of Telomeres

查看答案和解析>>

科目：高中英語 來源：2014-2015學年江蘇鹽城時楊中學高三1月調研英語試卷（解析版） 題型：單項填空

--- Have you heard of China’s ________ for the 2026 World Cup?

--- It’s not officially confirmed yet.

A. effort B. bid C. affection D. draft

查看答案和解析>>

科目：高中英語 來源：2014-2015學年湖南株洲市高三教學質量統(tǒng)一檢測一英語試卷（解析版） 題型：單項填空

The Romany prefer to move and stay in small groups________ they can protect and preserve their culture and freedom.

A. even though B. as if

C. as soon as D. so that

查看答案和解析>>

同步練習冊答案