People can't see you when you're speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have found that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.
1. Facial Expressions
Your facial expression can _______ your voice. For example, if you smile, your voice will sound warm and friendly; just the opposite, if you have an angry look on your face, it can make you sound unpleasant.
2. Volume
If you speak too loudly, you could sound angry. And if you speak too _______, it'll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you're shouting.
3. Pace
The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak _______ than normal. Or a downhearted person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it'll make it easier for the other person to understand you.
4. Gestures
Gesturing can affect the tone of your voice. When you gesture, you bring more air into the lungs, which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you _______.
5. Movement
If you're feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more _______.
6. Pauses（停頓）
Using pauses every now and then can help you to slow down. Also, if you pause after giving some new information, it'll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker's _______. For example, when a speaker is really angry, he might use pauses and says, “I … am … so … angry …”
1.A.help B.influence C.control D.make
2.A.slowly B.quickly C.strongly D.softly
3.A.faster B.quicker C.slower D.gentler
4.A.talk B.like C.need D.say
5.A.comfortable B.confident C.warm D.pleasant
6.A.likes B.dislikes C.feeling D.temper
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C.The waiter and the customer. D.The manager and the clerk.
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She wants ________ a red coat because red makes her ________ warm.
A.to buy; feel B.buy; feels C.to buy; to feel D.buy; feel
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— Do you know ________ film(電影) Better Days(《少年的你》) ?
— Yes, of course. It is __________ interesting film, and I will watch it with my friends this weekend.
A.a; the B.the; a C.a, an D.the; an
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It is well known that twins are closer to each other than most brothers and sisters; after all, they probably spend more time with each other. In Britain there was the famous case of the silent twins, June and Jennifer Gibbons, who refused to talk to anyone but each other.
However, these special relationships are the result of lives spent almost completely in each other’s company. What happens when twins do not grow up together? Are they just like any other strangers, or are there still special similarities between them? Professor Tom Bouchard who works in the University of Minnesota set out to find the answer to this question. He followed sixteen pairs of twins, who lived in different families. Each twin was then interviewed about their life.
The results were surprising. Many of the twins were found to have the same hobbies or habits, and some have suffered the same illnesses. A large number of the twins have had children at almost the same times; sometimes they have even given them the same names. But the most surprising similarities are to be found in the case of Jim Springer and Jim Lewis. The story of the “Jim Twins” made headline news across USA, and they even appeared on national television. Born in 1939, and brought up by different families at birth, both babies were named Jim by their new parents.
So what can be the explanation for these similarities? Research into the lives of twins makes us believe our personalities may be at least partly due to nature. On the other hand, some surprising coincidences（巧合） do happen all the time, not just in the lives of twins.
1.What did Professor Tom Bouchard want to find out?
A.How many kinds of similarities are there in the twins?
B.What makes the twins have similar hobbies or habits?
C.Do the twins influence each other when they are young?
D.Are the twins alike if they are brought up in different families?
2.What can be learned about Jim Twins?
A.They got married nearly at the same age.
B.Their story even appeared on TV in the USA.
C.They had children almost at the same time.
D.They refused to talk to others but each other.
3.What does the author want to tell us by writing the last paragraph?
A.Surprising stories between twins brought up in different families.
B.Some examples of similarities in twins brought up in different families.
C.The interesting relationship between twins brought up in different families.
D.The possible reason for the similarities in twins brought up in different families.
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Listen and choose the right picture（根據(jù)你聽到的內(nèi)容，選出相應的圖片）
A
B
C
D
E
F
G
H
1.________
2.________
3.________
4.________
5.________
6.________
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