A passenger（乘客）told an air hostess that he needed a cup of water to take his medicine when the plane just took off. She said to him that she would bring him the water in ten minutes.
The air hostess was kept so busy that she forgot to give him the water. As a result, the passenger was held up to take his medicine. Thirty minutes later, when the passenger’s ring for service sounded, the air hostess hurried over to him with a cup of water, but he refused it.
In the following hours on the plane, each time the air hostess passed the passenger, she would ask him with a smile whether he needed help or not. But the passenger never replied to her.
When the passenger was going to get off the plane, he asked the air hostess to hand him the passenger’s booklet. She knew that he would write down sharp words about her job, but with a smile she handed it to him.
Off the plane, the air hostess opened the booklet, and smiled because the passenger wrote, “On the flight, you asked me whether I needed help or not for twelve times in all. How can I refuse your twelve sincere smiles?”
小題1:The passenger needed a cup of water because_________________.
A．He was thirsty.
B．He wanted to take his medicine.
C．He wanted to chat with the air hostess.
D．He felt bored
小題2:At the end of the story, we know the passenger was __________ with the air hostess.
A．pleasedB．unhappyC．a(chǎn)ngryD．bored
小題3:The underlined word “it” in Paragraph 4 refers to the ___________.
A．medicineB．waterC．cupD．booklet

小題1:B
小題2:A
小題3:B

試題分析：這篇短文中作者主要介紹了乘客坐飛機(jī)享受服務(wù)的一篇小故事。乘客索要水吃藥，乘務(wù)員忙忘了，但后來她真誠(chéng)熱心的服務(wù)感動(dòng)了這名乘客。
小題1:細(xì)節(jié)理解題。根據(jù)短文第一段A passenger（乘客）told an air hostess that he needed a cup of water to take his medicine when the plane just took off. 可知，乘客要求喝水的目的是吃藥；故選B。
小題2:細(xì)節(jié)理解題。根據(jù)短文最后一段乘客的留言“On the flight, you asked me whether I needed help or not for twelve times in all. How can I refuse your twelve sincere smiles?”可知，乘客對(duì)于乘務(wù)員的熱心服務(wù)真誠(chéng)地感動(dòng)了；由此可見，對(duì)她的服務(wù)室很滿意的；故選A。
小題3:代詞指代題。根據(jù)短文第四段 he asked the air hostess to hand him the passenger’s booklet.可知，乘客索要留言冊(cè)是為了表達(dá)自己對(duì)乘務(wù)員的服務(wù)態(tài)度的評(píng)價(jià)；所以it應(yīng)該指的是booklet；故選B。
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